Frequently Asked Questions

Your guide to luxury beauty and seamless shopping.

Are British Cosmetics products cruelty-free?

Yes, we are committed to ethical beauty. All our products are 100% cruelty-free and we do not test on animals at any stage of production.

How long does shipping take within the UK?

Standard shipping typically takes 2-4 business days. We also offer an Express Delivery option which guarantees arrival within 1-2 business days for orders placed before 2 PM.

Can I return a product if it's not right for my skin?

We offer a 30-day return policy for unopened and unused items. Due to hygiene reasons, we cannot accept returns on products that have been opened or tested.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International delivery times vary by location but generally range between 7-14 business days.

How can I track my order status?

Once your order is dispatched, you will receive an email containing a tracking number and a link to our carrier's website to monitor your delivery in real-time.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.